Description
Please feel free to contact us directly if you have any questions or would like to speak to a human (0508 766 326 or info@roofbox.co.nz)
Prorack S-Wing Through Bars have plenty of room to fit more items.
Why Prorack S-Wing?
Good question, simple answer. If you're in the market for the ultimate roof rack look no further, you've found it.
No other bar comes even close to comparing with the features of Prorack S-Wing. Check them out; locks come standard, universal t-slot loading system for all your accessories, unique Prorack Smartfoot technology ensures your chances of taking your rack from vehicle to vehicle increase dramatically, stunning good looks, up to 70% less drag than other roof racks, and of course, that insane silence… Prorack S-Wing is truly the world’s most beautiful, most adaptable and best behaved roof rack.
Roof racks were here when we got home last night. Thanks so much. Have put them on the car and they do look good in black on a black car! Rachel
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jeff@roofbox.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jeff@roofbox.co.nz and send your item to: The RoofBox Company, 6D Lodestar Place, WGN, Paraparaumu 5032, New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: The RoofBox Company, 6D Lodestar Place, WGN, Paraparaumu 5032, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Roof racks
Pretty average ... we were sent the wrong kit but the new one is on its way somewhere??
The Roofbox Company
Hi there, we apologise for the mix up of the kit and hope this has now been corrected. If not then please get in touch via our contact page. Thanks
Very good roof racks
The racks look good, and secure tightly. I would suggest one tweak to the instructions, in that my S17 fitting kit is impossible to build as per the instructions, and you need to put the screws in before assembling otherwise they will never fit. Why am I mentioning this here? I have no idea. Good stuff.
The Roofbox Company
Hi James- thanks a lot for the feedback and we appreciate it. We will review this and see what we can do to improve for 2022. Have a great summer!